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Warranty
Discover our guarantee of quality and reliability.
Shipping
Fast and safe delivery for your precious jewelry.
Payment
Convenient and secure payment options.
Withdrawal
Right of withdrawal and how to return your purchases.
Didn't find what you were looking for?
Product warranty
All items are supplied with a manufacturer's warranty certificate which guarantees their quality.
You can also return an item for warranty repair, subject to return shipping costs being covered. We are committed to guaranteeing the characteristics of the objects, the quality of the gold in thousandths, of the gems and the precision of the workmanship carried out by our goldsmiths and setters. The guarantee applies to the quality of the product and does not cover any damage resulting from wear or improper use of the jewel. We recommend that you regularly take your jewelery for inspection and cleaning.
Fast, safe and traceable shipping worldwide.
We offer fast, safe and traceable shipping worldwide.
Order fulfillment:
- In 24/48 hours for products available in stock;
- From 7 to 30 working days for handcrafted custom products.
Additional info
- Ability to delivery of goods to a different address by the person making the payment.
- The goods travel in customized, sealed boxes with protective outer casing.
Shipping cost
Italy
- Ordinary Shipping: Delivery to Italy takes one or two business days
- Insured shipping: €15,00
EU shipping
- Ordinary Shipping: €15,00
- Insured shipping: €25,00
Shipping outside the EU
- Automatically calculated: enter the country and city on the cart page and click on calculate shipping.
Safe and convenient payment methods
- Bank Transfer
The order will be processed later the confirmation of thecredit to our account. - Credit/Debit Cards
We accept payments with Credit, Debit and Rechargeable Cards from all countries of the world. Simple and safe automatic Stripe wizard. - PostePay
Fast top-up from tobacconists and post offices. Enter the Order Number as Reason. Send confirmation of successful top-up via email or WhatsApp. - WESTERN UNION
Send money worldwide. - Payment in installments with Pago Light Pro
Valid only for Italy. Apply online from smartphone o pc. Procedure easy guided. Get I finish in 3 minutes.
From 6 to 36 installments, minimum amount €100, maximum amount €5.000. - CASH ON DELIVERY / Cash or POS
Cost €9,00 – For purchases up to €2.999,00, only for items ready for delivery – excluding personalized items. - PayPal
Pay with PayPal, quickly and securely, now even in 3 interest-free installments! - KLARNA 3 Interest-free installments
Valid for: Australia, Austria, Belgium, Canada, Denmark, Germany, Finland, France, Ireland, Italy, Holland, Norway, New Zealand, Mexico, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States.
Depending on the payment method chosen during the checkout process, a percentage discount or surcharge may be applied, taking into account the fees charged by payment processors.
How to exercise the right of withdrawal and return your purchases
"Satisfied or Refunded" Guarantee
In the personal area My account su Orders select the desired order and click on Request a return.
Fill out the form and wait for the confirmation email
Print the form attached to the email
Insert the form and the DDT in the packaging with the product
Make the shipment
Rules and Costs for Withdrawal
- Valid within 14 calendar days from receipt of the product.
- Does not apply to customized products and on “production to order” products.
- Shipping costs, customs taxes, charges, payment system commissions, etc. are the responsibility of the customer.
- The product must be returned in perfect condition, intact, working, resalable and returned in its original packaging complete with accessories.
Didn't find what you were looking for?
9:00 - 20:00
Closed on Sunday
Phone
9.00 - 13.00 / 16.30 - 20.00
Closed: Sunday and Monday morning
9:00 - 20:00
Closed on Sunday
